About the Business
Rapid Climate Control, a division of A-Plant, is a specialist provider in the hire and sale of portable cooling, drying, heating and humidification equipment.
With over 40 years’ experience in the business, we pride ourselves in offering our customers the most modern, clean and safest equipment in the industry, all backed up with a high quality service. So no matter your requirement, be it to hire or buy, we’ll have the right product, at the right time with the right price.
We are the sole UK distributor for Italian-based Fral - manufacturers of market-leading products both in portable air conditioning and dehumidifiers. We have an exclusive UK distribution agreement with Olimpia Splendid for the Unico product range.
Business Services
Customer Service
At Rapid Climate Control, we are firmly committed to ‘Delivering Service Excellence’ and we believe that every member of the Rapid Climate Control team has a crucial part to play in delivering exceptional customer service.
As part of our efforts to ingrain a ‘Customer First’ culture throughout the company, we have a dedicated Customer Experience Team. Our ultimate objective is to ensure that each time you deal with Rapid Climate Control; you receive an outstanding customer experience.
We continuously invest in customer experience training to deliver optimum levels of customer service. Our ongoing initiatives include:
- Mystery shopping.
- Quality monitoring.
- Employee recognition initiatives.
- One-to-one customer service coaching.
- Customer satisfaction surveys.
- And more.
These initiatives have resulted in 97% of our customers rating us as ‘Excellent’ or ‘Good’ and we want to keep it that way!
Location & Hours
Unit 8 Portway Industrial Estate, Alston Road
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Email Address
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Office
Rapid Climate Control
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Get Directions
Unit 8 Portway Industrial Estate, Alston Road, Oldbury, B69 2PP
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